Legal & policies
Accessibility Statement
Accessibility Statement
Last updated: June 2026
Theatre House™ is committed to ensuring digital accessibility for people with disabilities, including customers with visual, auditory, motor, and cognitive conditions. We are continually improving the user experience for everyone and applying relevant accessibility standards to our website.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities.
Current status: Partial conformance. Some content does not yet fully conform to WCAG 2.2 Level AA. We are actively working to resolve the known issues listed below.
Known Issues We Are Fixing
We identified the following issues during our June 2026 accessibility audit and are prioritizing fixes in the order listed:
| Issue | What we are doing | Target date |
|---|---|---|
| Zoom/pinch-to-zoom is disabled on mobile | Removing the maximum-scale restriction from our viewport meta tag | July 2026 |
| Product images missing descriptive alt text | Adding alt text to all product images via automated AI-assisted process | July 2026 |
| Navigation menus not fully keyboard accessible | Updating theme to support keyboard-driven dropdowns with ARIA attributes | August 2026 |
| Email form fields missing visible labels | Adding aria-label and visible labels to all newsletter form inputs | July 2026 |
| Color variant swatches rely on color alone | Adding text labels alongside color swatches on all product pages | August 2026 |
| Strobe and flashing light products lack seizure warnings | Adding visible photosensitivity warnings to all strobe/flashing products | July 2026 |
Technical Specifications
Accessibility of theatrehouse.com relies on the following technologies:
- HTML
- CSS
- JavaScript
- Shopify platform (Warehouse theme)
We test accessibility using:
- Automated scanning with axe DevTools browser extension
- Google Lighthouse accessibility audits
- Manual keyboard-only navigation testing
- Screen reader testing with NVDA (Windows) and VoiceOver (macOS and iOS)
Requesting Accessible Assistance
If you experience any difficulty accessing our website or need content in an alternative format, please contact us:
- Phone: (800) 827-2414
- Email: info@theatrehouse.com
- Response time: We aim to respond within 2 business days
- Mail: Theatre House, 4025 S Mason St Ste B, Fort Collins, CO 80525
If you use a TTY/TDD device, please call Colorado Relay Service at 711 for assistance.
Feedback
We welcome your feedback on the accessibility of theatrehouse.com. Please let us know if you encounter accessibility barriers. When contacting us, it helps to:
- Specify the web page or feature that gave you difficulty
- Describe the barrier you experienced
- Tell us what assistive technology you were using, if any
Formal Complaints
If you are not satisfied with our response, you may contact the following resources:
- ADA National Network: adata.org or 1-800-949-4232
- U.S. Access Board: access-board.gov
- DOJ ADA Information: ada.gov
Assessment Approach
Theatre House assessed the accessibility of our website through:
- Self-evaluation — internal audit conducted June 2026 against WCAG 2.2 Level A and AA success criteria
- AI-assisted analysis — audit supported by accessibility analysis tools
We plan to conduct a full third-party audit and update this statement annually, or whenever significant changes are made to the site.
This statement was created on June 5, 2026. We review and update it annually.